MoleMap SpotChat
Patient guide and information.
What you need to know before and during your MoleMap SpotChat appointment.
Step 1
Before your SpotChat.
- To book a SpotChat, first you'll need to sign up or login to My MoleMap, your personal, MoleMap app (it's quick, easy and confidential).
- If you have a mole or moles of concern, please upload a clear, close-up photo of your mole(s) to My MoleMap - see instructions in the photo guide at the bottom of this page.
- To book a SpotChat, first you'll need to sign up or login to My MoleMap, your personal, MoleMap app (it's quick, easy and confidential).
- If you have a mole or moles of concern, please upload a clear, close-up photo of your mole(s) to My MoleMap - see instructions in the photo guide at the bottom of this page.
Step 2
What you need your SpotChat.
- The best device to use is a smartphone (less than 7 years old is recommended).
- You can also use a laptop or PC with a camera and microphone if you don't have a smartphone.
- We recommend the following internet browsers:
- Chrome - if you have an Android mobile phone
- Safari - if you have an iPhone
- Chrome, Firefox or Safari for laptop, PC or Mac
- Please note that Internet Explorer cannot be used for SpotChat on any device
- The best device to use is a smartphone (less than 7 years old is recommended).
- You can also use a laptop or PC with a camera and microphone if you don't have a smartphone.
- We recommend the following internet browsers:
- Chrome - if you have an Android mobile phone
- Safari - if you have an iPhone
- Chrome, Firefox or Safari for laptop, PC or Mac
- Please note that Internet Explorer cannot be used for SpotChat on any device
Step 3
A few minutes before your SpotChat.
- Make sure you're in a quiet, private area where you won't be disturbed.
- Login to My MoleMap.
- Click on the ‘BOOKINGS’ tab in the menu.
- You'll see your scheduled meeting – click ‘START CALL’.
- Your Melanographer (skin cancer nurse) will join the call at the scheduled meeting time.
- Make sure you're in a quiet, private area where you won't be disturbed.
- Login to My MoleMap.
- Click on the ‘BOOKINGS’ tab in the menu.
- You'll see your scheduled meeting – click ‘START CALL’.
- Your Melanographer (skin cancer nurse) will join the call at the scheduled meeting time.
Step 4
During your SpotChat.
- When the video call starts, you'll see a live video of your MoleMap Melanographer.
- You'll also see your own video in a small window at the top left of your screen.
- At the bottom of the main video screen you'll see your call options, from left to right:
- Microphone on/off
- Camera on/off
- End call
- To end the call, simply click the red phone icon on your video screen.
- Note: With a couple of hours after your SpotChat video call, your recommended next step/s will appear in your My MoleMap app.
- When the video call starts, you'll see a live video of your MoleMap Melanographer.
- You'll also see your own video in a small window at the top left of your screen.
- At the bottom of the main video screen you'll see your call options, from left to right:
- Microphone on/off
- Camera on/off
- End call
- To end the call, simply click the red phone icon on your video screen.
- Note: With a couple of hours after your SpotChat video call, your recommended next step/s will appear in your My MoleMap app.
Photo guide
How to take the best photo of your mole/s.
SETTING UP
- Choose the best available device for image quality - camera, smartphone or tablet.
- Ask someone else to take the photo if possible.
- Make sure you're in a well-lit room.
- Circle the mole or lesion you're concerned about with a pen if you have other moles nearby.
- Place a ruler or coin near each mole or lesion to show its size.
TAKING THE PHOTO
- Keep the camera, phone or tablet lens parallel to your skin.
- Get as close as you can while staying in focus - depending on the device, it will likely be 10-20cm away.
- Position the mole in the centre of the screen.
- Ensure that there are no shadows in the image and that the light is even.
- Hold the device steady and take several photos.
UPLOADING THE PHOTO(S) TO MY MOLEMAP
- Review the photos and select the best one to send to us - use the largest file size you can.
- Login to My MoleMap.
- Click on the ‘IMAGES’ tab in the menu.
- Click ‘UPLOAD IMAGES’.
- Either drag and drop the images or upload them from your computer or mobile device.
For SpotChat terms and conditions and privacy policy, please click here.
