Free skin check advice.
SpotChat is MoleMap's free skin check advisory service. Talk to a MoleMap Melanographer via video call for advice on your skin cancer concerns - and what type of skin check might be best for you.
An insider's view of MoleMap SpotChat.
Please note: SpotChat isn’t a substitute for an in-clinic skin check or Dermatologist diagnosis.
I’ve been concerned about a mole during the past few weeks, so I thought I’d try out MoleMap’s free virtual skin cancer advisory check by video call – SpotChat. In a nutshell, SpotChat is an online chat and free pre-appointment mole check with one of their specialist Melanographers to help you determine your best course of action.
Before my SpotChat
The first step was booking online through My MoleMap (MoleMap's new patient app) – quick and easy. I soon received a confirmation email and a link to my SpotChat instructions, which recommended emailing close-up images of the mole I was concerned about to MoleMap so they could determine the next steps I should take. It helps to have someone else take the photos, which need to be taken in good lighting and ideally show a ruler or a coin next to the spot for a size comparison.
During my SpotChat
I received a text and email reminder that morning with a link to SpotChat (i.e. mole-screening via Telehealth consultation technology). I clicked on the link in the email and within seconds, I was chatting to Lara, one of MoleMap’s Melanographers. Lara was great, an experienced skin cancer nurse and a real ‘people person’. She was personable and knowledgeable, and most importantly, reassuring.
She asked me about the moles of concern. One was a lighter mole on my arm that had shown some signs of irritation over summer – based on her experience looking at moles day in and day out, Lara didn’t think it was anything to worry about at this stage. The other was a darker mole on my back, which she thought needed further monitoring.
What happens next?
If your mole or moles require urgent diagnosis, the Melanographer will refer you for a thorough Skin Check or Full Body MoleMap in-clinic consultation at your nearest MoleMap clinic. Your recommended next steps will also appear on your personal My MoleMap app.
Lara says the free online SpotChat pre-skin check consultation service is really appreciated by regular patients and new patients alike. “People do tend to worry when they haven't had a skin check before or they haven't been to see us for a while,” she says. “It’s lovely to be able to put their minds at rest – or get it sorted if they need further diagnosis.”
She says that she talks to people on SpotChat about a wide range of concerns. “Most of their concerns are not an issue,” she says. “But I do see some serious moles, which is what really matters – that we’re able to ensure that patients have a plan. It’s all about saving lives, that’s the bottom line.”
Below left: before my SpotChat appointment I submitted a photo of the mole I was concerned about, using a ruler to indicate it's size. During the SpotChat appointment I spoke to Lara, one of MoleMap's Melanographers (below right).
If you’re not comfortable using an online service, or if your internet connection isn’t stable, the Melanographer can always chat to you by phone – just let them know your preference when you book.
It’s recommended that you hold your SpotChat in a quiet, private room away from noise and household distractions. If you’re already a MoleMap patient, the Melanographer may share your initial ‘body shots’ with you, so you might want to keep these private.
The appointment takes around 15 minutes, which should provide enough time to discuss any moles of concern and the next steps you may need to take.
Subscribe to our newsletter!