Terms and conditions
When you submit an online booking request for our services offered by MoleMap Australia Pty Ltd (ABN 99 116 131 929) on this website you enter into a contract to purchase the Product according to the terms and conditions below.
MoleMap accepts these payment methods:
Other payment methods may be possible but you need to be arrange this with MoleMap before your appointment.
You must tell MoleMap at the time of booking that you want to use Laybuy. This means telling the Customer Support Representative when you book over the phone or by putting LAYBUY in the Promo Code section of the online booking form.
Your Laybuy purchase must be confirmed as part of the booking process and before your appointment for it to be valid. You cannot arrive at your appointment and pay with Laybuy – it must be arranged and confirmed before your appointment.
For more information about Laybuy, how it works and to sign up please visit the Laybuy website.
MoleMap makes every effort to keep your information secure. We do not permanently store any credit card information on our systems or in paper format.
The price payable for the Product is confirmed following your booking request via confirmation letter or email. Prices are in Australian dollars (AUD), and our services do not carry GST unless purchased by a business.
MoleMap reserves the right to change the price without notice, so long as the price is agreed to by both parties before the completion of the appointment.
Molemap may ask for pre-payment for its appointments. Your payment is refundable if:
- You change your mind within 24 hours.
- You cancel with 48 business hours.
- There are extenuating circumstances
If you are claiming for this reason, please email [email protected] regarding your refund request and circumstances. If you notify us before your appointment and the above conditions have not been met, we are able to provide a partial refund less $50 late-cancellation fee. If you did not attend your appointment without notice, you will not be entitled to a refund.
You can notify us over the phone, or by email if you wish to cancel your appointment.To submit or follow up any refund requests please email [email protected].
MoleMap will not be liable for any failure, or delay in providing the Service in the event or circumstance beyond our reasonable control. Including but not limited to systems or network access issues, hardware failure, or logistical issues. However, we will make every effort to fix the fault or issue as quickly as possible or arrange another appointment date once the issues have been fixed.
We may vary our terms and conditions at any time, by publishing new terms and conditions on this website. Any bookings made after this time are subject to the new terms and conditions.
From time to time MoleMap may offer special offers like the chance to win a gift card or voucher, or receive discounts. These are for a limited time only and the time frame of the promotion is stated within the offer. Special offers are subject to change without notice and cannot be used in conjunction with another offer. People that are eligible to apply for the offer is stated in the promotion - it could be available to new patients or returning patients only. You may be asked to use a promo code to receive an offer - please state the promo code when booking online or over the phone. If the promo code is not used at the time of booking we cannot guarantee the discount will be applied to your booking.
Subscribe to our newsletter!
Subscribe to our newsletter!