Terms and conditions


For payment

Contract to purchase

When you submit an online booking request for our services offered by MoleMap Australia Pty Ltd (ABN 99 116 131 929) on this website you enter into a contract to purchase the Product according to the terms and conditions below.

Payment methods

MoleMap accepts these payment methods:

  • Credit Cards: MasterCard and Visa
  • Debit Cards
  • Cash
  • Laybuy (Buy now, pay later)

Other payment methods may be possible but you need to be arrange this with MoleMap before your appointment.

What is Laybuy?

  • Buy now pay later - MoleMap provides patients with the option to pay for their appointment via Laybuy.
  • Easy account set up - You can create an account in a few easy steps and Laybuy will perform an instant credit check to verify your details and apply your Laybuy limit.
  • No sign up fees, no interest - You only pay the price of your appointment, when you pay your instalments on time. A late fee may be applied for missed payments.
  • Get it now, pay it in 6 instalments - Book and confirm your appointment now, and pay it in 6 automatic weekly payments.

How does Laybuy work?

You must tell MoleMap at the time of booking that you want to use Laybuy. This means telling the Customer Support Representative when you book over the phone or by putting LAYBUY in the Promo Code section of the online booking form.

Your Laybuy purchase must be confirmed as part of the booking process and before your appointment for it to be valid. You cannot arrive at your appointment and pay with Laybuy – it must be arranged and confirmed before your appointment.

For more information about Laybuy, how it works and to sign up please visit the Laybuy website.

MoleMap Terms & Conditions for Laybuy

  • Laybuy can be used on all MoleMap services but may not be available at all MoleMap clinics including Warrnambool (VIC), Stafford (QLD) and Woden (ACT).
  • Laybuy can only be used when your booking is made within at least 3 working days of your appointment.
  • If you pay via Laybuy and decide to cancel your appointment MoleMap will charge you a cancellation fee that is 3.8% of the total cost of your appointment.
  • Please visit the Laybuy website for Consumer Terms & Conditions.

Security and confidentiality

MoleMap makes every effort to keep your information secure. We do not permanently store any credit card information on our systems or in paper format.

Price

The price payable for the Product is confirmed following your booking request via confirmation letter or email. Prices are in Australian dollars (AUD), and our services do not carry GST unless purchased by a business.

MoleMap reserves the right to change the price without notice, so long as the price is agreed to by both parties before the completion of the appointment.

Refund policy

Molemap may ask for pre-payment for its appointments. Your payment is refundable if:

- You change your mind within 24 hours.

- You cancel with 48 business hours.

- There are extenuating circumstances

If you are claiming for this reason, please email [email protected] regarding your refund request and circumstances. If you notify us before your appointment and the above conditions have not been met, we are able to provide a partial refund less $50 late-cancellation fee. If you did not attend your appointment without notice, you will not be entitled to a refund.

You can notify us over the phone, or by email if you wish to cancel your appointment.To submit or follow up any refund requests please email [email protected].

Events beyond our control

MoleMap will not be liable for any failure, or delay in providing the Service in the event or circumstance beyond our reasonable control. Including but not limited to systems or network access issues, hardware failure, or logistical issues. However, we will make every effort to fix the fault or issue as quickly as possible or arrange another appointment date once the issues have been fixed.

Amendments

We may vary our terms and conditions at any time, by publishing new terms and conditions on this website. Any bookings made after this time are subject to the new terms and conditions.

Special offers

From time to time MoleMap may offer special offers like the chance to win a gift card or voucher, or receive discounts. These are for a limited time only and the time frame of the promotion is stated within the offer. Special offers are subject to change without notice and cannot be used in conjunction with another offer. People that are eligible to apply for the offer is stated in the promotion - it could be available to new patients or returning patients only. You may be asked to use a promo code to receive an offer - please state the promo code when booking online or over the phone. If the promo code is not used at the time of booking we cannot guarantee the discount will be applied to your booking.

MoleMap Men's Health Month prize draw competition terms & conditions - June 2020

  1. The Prize Draw Promotion is being run by MoleMap Australia (The 'Promoter').
  2. Any entry not complying with the Terms and Conditions set out below is invalid.
  3. The 'Prize' is 1x $399 Full Body MoleMap voucher.
  4. To qualify for entry, a participant must email an idea for a Men's Health Month Challenge to [email protected] by 8 June 2020.
  5. There is only one entry allowed per participant.
  6. The Prize winner will be randomly drawn from eligible entries.
  7. The Prize will be drawn by 19 June, 2020.
  8. The Prizes are not transferable or exchangeable for cash.
  9. The Prize winner will be contacted by email.
  10. The Prize winner may be required to produce proof of ID to claim their Prize.
  11. In the event the winner of the Prize cannot be contacted within five working days, the Promoter reserves the right to withdraw the Prize.
  12. The Prize will be emailed to the Prize winner's nominated address.
  13. This offer cannot be used in conjunction with any other promotion, or used retrospectively.
  14. MoleMap Australia reserves the right to amend the terms and conditions of this Promotion in any way.
  15. The Promoter’s decision to disqualify an entry is final and no correspondence will be entered into.
  16. If for any reason the Promotion/Giveaway is not capable of running as planned for any reason beyond the control of the Promoter which corrupts or affects the administrations, security, fairness, integrity or proper conduct of the competition, then the Promoter reserves the right at its sole discretion to postpone, modify, reschedule or cancel the giveaway/promotion, remove any photo from the giveaway/promotion and/or determine the recipients from among all eligible entries received prior to that decision being made. The “Promoter” accepts no liability where any such event occurs. Its decision is final and no correspondence will be entered into.

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